After the purchase of agricultural machinery products by agricultural machinery consumers, how to protect their own legitimate rights and interests when they find product quality problems or require problems in the after-sale “Three Guarantees†service? Many consumers often fail to grasp the correct method of complaints. No complaints or many detours. This article describes how to properly complain about the quality of farm machinery products. 1, complaint content Where peasants or users purchase agricultural machinery products that are directly used in agricultural production, disputes arising from product quality and services may be directly addressed to the local city or county agricultural machinery quality complaint supervision station. If local cities and counties cannot solve it, they can send it to the Provincial Consumer Council. The Complaint and Supervision Station of Agricultural Machinery Product Complaints and Complaints (Complaint Phone of Agricultural Product Quality Complaints and Supervising Station of the Anhui Provincial Consumers Committee), or complaints (telephone) to the China Agricultural Quality Supervision and Supervision Station of the China Consumers Association. 2. Complaints need to prepare materials Complaints include verbal and written complaints. Those who need mediation or assistance in processing must submit written complaint materials. The complaint materials include: 1) Purchase invoices, "Three Guarantees" voucher and other relevant certification materials (photocopy). 2) The name, address, zip code, and telephone number of the complainant. 3) The name of the complainee (manufacturer or sales unit), mailing address, zip code, telephone number, etc. 4) The name, model, specification, quantity, price, date of purchase, place of purchase, quality problems occurred, and representations of the agricultural machinery products purchased. 5) Complaint requirements. 3, the principle of complaint acceptance 1) Accept and mediate parties' disputes according to law. 2) Accepting complaints and mediating disputes must be based on facts and evidence, based on law, reasonableness and fairness, with the principle of voluntary reconciliation of parties. 3) Accept grievances, mediate disputes and implement gratuitous services. 4) Acceptance of complaints There must be evidence provided by the complainant that has a direct causal relationship with the case. 4. Several cases of inadmissible complaints 1) Purchase and sales disputes between managers or producers and operators. 2) Quality disputes that occur outside of the country's warranty and warranty period. But beyond the warranty period and warranty period, except for personal injury caused by quality defects. 3) The party complained about is not clear. 4) Courts, arbitration institutions, relevant administrative departments or local consumer associations have accepted or handled. 5) Compliance with the exemption clause in the "Rules on the Responsibility of Repair, Replacement, and Return of Agricultural Machinery Products". 6) The parties to the dispute have reached a mediation agreement and implemented it, and there are no new circumstances, new reasons. 7) Complaints transferred by other units, the main complainant did not request to complain to the Agricultural Machinery Complaint Station, it is not directly accepted, and the respondent is not directly answered. 5. How to reduce complaints During the “three guarantees†period, do not complain about the quality of agricultural products. This will waste time and effort and can be dealt directly with the dealers. According to Article 3 of the Provisions of the State Bureau of Economics and Trade, the Ministry of Agriculture and other six Bureaus on “Responsibility for the Repair, Replacement, and Return of Agricultural Machinery Productsâ€, “The principle of who sells agricultural products and who is responsible for the Three Guarantees†and “Guangdong Provincial Agricultural Machinery Management Regulations Article 10 stipulates that "producers and sellers shall be responsible for the quality of their products produced and sold, and shall perform repairs, replacements, and refunds of the products they sell in accordance with regulations or agreements during the warranty period." Therefore, agricultural machinery consumers must choose a reputable sales unit, otherwise it will bring unexpected troubles to maintenance and complaints of agricultural machinery products. In addition, we must carefully study the instructions; strengthen the training of operational skills; follow the operating rules, pay attention to maintenance methods. 6, complaint handling Article 12 of Chapter III of the "Promotion of the PRC Mechanized Farming Promotion Law": The agricultural machinery department shall organize investigations according to the complaints of agricultural machine users. Ministry of Agriculture, Ministry of Finance and National Development and Reform Commission, Article 13 of the “Administrative Measures on Catalogue of Agricultural Machinery Products Supported and Promoted by the State†(Agricultural Machinery [2005] No. 7) stipulates that the Ministry of Agriculture shall review the preliminary examination of catalogs for centralized product quality and after-sales services. Complaints concerning services, etc.; Article 22 stipulates that, even if it has been included in the promotion catalogue, users should focus on the cancellation of products with high complaint rates. Therefore, it is hoped that when the majority of agricultural machinery users are infringed upon their own legitimate rights and interests, they must actively and voluntarily submit complaints to the local agricultural quality complaints and supervision stations. At the same time, they also hope that the agricultural machinery production enterprises and distributors must strengthen the management of agricultural machinery quality and do a good job after the sale. "Package" service contributes to increasing farmers' income and increasing agricultural efficiency. (Xinlong) Plasma Products,Anti-Hbs,Safe Plasma,Safe Plasma Storage Sichuan Yuanda Shuyang Pharmaceutical Co., Ltd. , https://www.syimmunoglobulin.com